US DoD Security Clearance - 11/2010 Top Secret -- SCI 03/2011
Experience:
8/2010 - Present: DISA NECC CPMO Production and Support Team
HP Enterprise Services
- DISA Joint Staff Support Center (JSSC) - JC3/JC33 Windows Support - Install and Configure Storage Area Network
(SAN) -
Replicate Data from Old SAN to New SAN - Migrate Users to New SAN - Install and Configure Windows Server OS - Install and Configure MS Exchange - Migrate Users to new
Virtual Exchange Server - Configure Windows Virtual Server (Cluster;
File Server – Cluster; Exchange Server) - DISA JSSC/JC331 Windows Desktop Support - Install and Configure Global Command and
Control System – Joint workstation operating systems - Provide technical leadership
for IT solutions on Virtualization technologies - Provide technical expertise
on Microsoft Server Domains and Active Directory Structure - Develop Standard Operating
Procedures for installation and configuration of Servers and Workstations - Provide timely feedback for
lessons learned and best practices - Perform
system administration activities -
Account management - Monitoring
and management of system resources - Managing
operating systems - Desktop/Client
Operation and Management -
Setup/ installation/replacement of software and peripheral upgrades -
Follows established Incident, Problem, and Change
Management procedures using Remedy -
Documents all requests for service through Remedy - Maintains
Remedy database to provide real-time technical assistance, information,
awareness, and customer driven problem resolution -
Minimizes adverse impact to the customers through advance
scheduling of upgrades and patches - Provides
Tier II subject matter expertise during normal business hours and on-call
support as needed for S1, S2, S3 and S4 incidents, Resolving user issues and
correcting the root cause of incidents - Perform Vulnerability assessments and
Patch operating systems and software (DISA Gold Disk and eEye Retna)
3/2009 - 8/2010: DISA NECC CPMO Production and Support Team
HP Enterprise Services
- DISA NECC CPMO Configuration Management / Tier 2 Service Desk Manager.
- Develop CPMO Hosting and Sustainment Strategy Plan.
- Develop CPMO Tier 2 Service Desk Strategy and Service Desk Procedures.
- Instill ITIL Processes in configuration management and service desk strategies.
10/2007 - 3/2009: Lab Manager / Systems Administrator
EDS an HP Company
- COSMOS Development Team.
- Configure and Maintain Local Area Network.
- Install and Configure CISCO Adaptive Security Appliance 5500 Series.
- Develop Network Design for COSMOS Node.
- Configure and install Red Hat Enterprise Linux on Dell PowerEdge 2650 Server.
03/2005 - 10/2007: Infrastructure Specialist
EDS
- USAF CITS Tech Refresh Installation Team.
- Configure and install Remedy Application Server on Dell Power Edge 1650.
- Configure and install MS SQL 2000 Enterprise Server on Dell Power Edge 8450.
- Configure DSO connections for trouble ticket transfer from one Remedy server to another Remedy Server.
04/2004 - 03/2005: Network Systems Engineer
Subcontractor Position with EDS providing supportfor USAF CITS Block 25 installation and upgrade contract. -- USAFE CITS Block25 Installation Team Lead
IT Solutions - EDS Contract
- Configure and install Remedy Application Server on Dell Power Edge 6600.
- Configure and install Smarts InCharge Application Server on HP Proliant ML570 and ML530.
- Configure and install HP Openview Remedy Link Adaptor on Master Station Application Server.
- Configure and install HP Openview InCharge Adaptor on Collection Station Application Server.
- Configure IPSec for communications from InCharge server to server and server to workstation console.
- Configure DSO connections for trouble ticket transfer from one Remedy server to another Remedy Server.
01/2001 - 04/2004: Information Technology Specialist III - VDOT WAN
Virginia Department of Transportation (VDOT)
- Perform Domain Administration duties (ie: add new user accounts, create new user login scripts, create new user exchange
- accounts, remove user accounts as necessary, maintain backup equipment and perform backup/restore duties.)
- Perform MS Exchange Administration duties.
- Perform MS Windows NT 4.0 and Windows 2000 Disaster Recovery as needed.
- Perform MS Exchange Disaster Recovery as needed.
- Perform customer support duties for VDOT Wide Area Network supporting customers of varied expertise levels.
- Configure and install Domain Servers (Compaq Proliant series, Dell Power Edge Series.)
- Configure, install and monitor remote access server.
- Configure, install and monitor Terminal Services Application Server.
- Configure Terminal Services administration capabilities on domain Windows 2000 servers.
- Configure and install user workstations, laptops and PDAs.
- Configure and install Network Managed Switches. Maintain Network Health and recommend changes when necessary.
- Monitor network status and resolve network outage anomalies.
- Monitor and manage network virus protection.
- Install and test Network cabling as necessary using 10M LAN segments and 100M LAN Segments.
- Use industry standard test equipment to certify copper and fiber cable plant.
- Configure remote LANs as Extranet utilizing VPN access through commercially procured internet access.
12/1997 -01/2001: NT Systems Analyst
Contract Position with United States Coast Guard Integrated Support Command Portsmouth, VA (Unisys Corporation, 12/97-06/00; Soza & Company Ltd., 06/00-01/01)
US Coast Guard 5th District WAN
- Configured and installed MS Windows NT 3.51 / 4.0 Servers and Workstations.
- Performed MS Exchange Administration duties.
- Performed Domain Administration duties and customer support (Help Desk) duties for USCG Wide Area Network.
- Supported other Domain Administrators and Client/Customers at varied expertise levels.
- Installed various models of network printers.
- Installed software packages as required.
- Performed troubleshooting techniques and repaired Domain Servers, Workstations, and Peripherals
-including hardware, software and network access problems.
- Migrated users from C3 Convergent Technologies Operating System cluster workstation environment to MS Windows NT 4.0 Domain environment.
- Trained Users in the operation of standard workstation applications.
- Converted Mail, Documents, and spreadsheets from CTOS platform to MS Windows based platforms.
07/1994-08/1997: Information Systems Manager, Collins Chevrolet Geo Pontiac Buick Chrysler Plymouth Dodge Jeep Eagle --Dunn, NC
Collins Chevrolet LAN
- Built IBM-PC compatible multimedia computers and cables for use in sales department.
- Built cables and connected IBM-PC compatible MS-DOS computers to UNIX based computer and Hughes Satellite System.
- Cabled new building with CAT 5 Twisted Pair and Twin-Axial cable for local area network.
- Relocated IBM AS/400 computer network including Hughes Satellite system to new facility.
- Connected and configured IBM-PC clients to Compaq Server running MS Windows NT-3.51.
- Trained personnel in General Motors specific applications software.
Military Service
07/1970 – 08/1994: United States Coast Guard – Retired Senior Chief Boatswains Mate
Military Career Catalog available for inspection upon request.
